Will my credit card information be stored?

In order to protect your security, PinkDiamond69 does not store any crucial credit card data. In the event that you are not open to giving your credit card information on the web, please get in touch with us through customercare@PinkDiamond69.com and we will furnish you with a substitute system for payment. Online buy exchanges will be charged to your credit at the time you present your order request. However, the transaction will just be put through after we have confirmed your credit card data, got credit approval and affirmed presence of stock. In the event that we can’t finish your request for any reason, you will be contacted by email.

What payment alternatives are accessible?

PINKDIAMOND69 allows for the following types of payment to be used for online buys:
Paypal, Visa, American Express, MasterCard / Eurocard and Discover.

When will I get my ordered package?

Internet orders take two days for the shipping to start. Most requests will be delivered to you in 5 days of the shipment, however know this is greatly influenced depending with country to country. You can simply track the exact status of your request by signing into your PINKDIAMOND69 account and checking your request/order history. We lament that we can’t convey relying on P.O. boxes.

PINKDIAMOND69 utilizes legitimate and respectable express cargo services from DHL/UPS for most conveyances. It would be ideal if you take note of that we can’t ship to specific nations because of lawful confinements. On the off chance that conveyance issues emerge, we will get in touch with you by email or telephone.

What amount of expenses will I undergo to ship to my nation?

Transportation cost is a set expense for each request, not dependent on the nation of shipment, the quantity of items or their weight. This set expense is at present EUR 9.80 or USD 9.90, contingent upon the client’s area.

How do I track my request?

A conveyance/order affirmation will be messaged to you when your purchase has been confirmed. With this affirmation you will get a request number.
In the event that you have any inquiries concerning the conveyance of your buy or need assistance following it, kindly get in touch with us via customercare@PinkDiamond69.com, quoting your order number

How to return or exchange my purchased item?

PINKDIAMOND69 warrants this recreation object for a time of ONE (1) YEAR, after the date of initial buy, against deformities because of defective workmanship or materials. In the event that you find a flaw and inform PINKDIAMOND69 amid the guarantee period, PINKDIAMOND69 will, at its prudence, reinstate the joy object at no cost.

Likewise, if any issues show up after that beginning 12-month period, our 10-Year Quality Guarantee guarantees 50% off your next online request of delight items from our FEMME or HOMME lines bought in our internet shop (numbers not constrained)
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.

On the off chance that you are disappointed with any product, it might be returned unopened and unused inside of 14 days of receipt.

Kindly take into consideration that:

  • We can’t acknowledge non-faulty trades on products that have been opened
  • Unless they are inadequate or faulty, pleasure objects may not be returned.
  • Shipping and delivery charges will only be refunded in situations where our mistake caused the re-shipment..
  • Pre-authorization is necessary for all re-shipments and trades.

In the event that on receipt of your order you find that the containing box has been harmed or opened, or its substance are missing, please guarantee that you take a photo of the harmed parcel which ought to be messaged to us and on the off chance that you are at home amid the conveyance indicate “Harmed/opened/missing substance when conveyed by DHL/UPS”. In the event that you are not at home when the item is conveyed this is not an issue, you just need to send us the picture of the harmed package by means of email and we will take up the issue specifically with DHL/UPS and seek after remuneration.

In case you bought your product from a PINKDIAMOND69 retailer:

Every flawed item may be returned before the end of 1 year of procurement for substitution. Pre-authorization is necessary for all returns and trades. It would be ideal if you take note of that you should send the first receipt together with the item back to any of our PINKDIAMOND69 workplaces. On the off chance that you are for any reason not ready to send the first receipt, please send your deficient item to one of our PINKDIAMOND69 workplaces to get a 50% discount coupon substantial for your next online request through PinkDiamond69.com. If it’s not too much trouble take into consideration that this coupon is INVALID for PINKDIAMOND69 LUXE items.

To resend or exchange a pleasure object, you must be a mender of www.PinkDiamond69.com. At that point essentially take the steps as stated:

  1. Click on ‘My Account’ and proceed to ‘Enlist Product/Warranty’.
  2. Register the item by determining the delight object being referred to, the right charger sort and the date of procurement in the spaces given
  3. In the wake of enrolling, affirm you are making either a 1-Year or 10-Year guarantee case, and after that tap on the case symbol beside your recorded delight object.
  4. Include your delivery address and explanation behind case, and afterward basically tap on ‘Claim your warranty’.

We will issue you with a claim number to be used for reference and give the last vital information to ensure your case keeps running as easily as could be expected under the circumstances.